Delivery & Returns Information
The following information applies to orders placed via our Website, eBay Shop and Amazon Storefront.
Despatch Information
Items are despatched from Monday to Friday, excluding Bank Holidays. We reserve the right to change the delivery method according to the weight and value of the order.
UK Royal Mail Deliveries
Orders paid for by 1pm will usually be despatched that day. Deliveries are Monday to Saturday, excluding Bank Holidays. We use Royal Mail 24 for our small packet items. Higher value items may be sent using Royal Mail Signed For.
UK Courier Deliveries
Orders are shipped within 24 hours. Deliveries are Monday to Friday only, excluding Bank Holidays. We use a selection of couriers to get the best rates and keep our prices low.
- Please note, courier delivery is not available in the following areas:
- Northern Ireland
- Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50)
- Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
- Isle Of Wight
- Isle of Man
- Isles of Scilly
- Channel Islands
International Deliveries
Currently, we only ship to the United Kingdom.Returns Information
Returns Policy:
We want you to be 100% satisfied with your purchase. If for any reason you are not, you must inform us within 30 working days of receipt of your goods that you wish to return them. We can offer a full refund provided that the goods are returned in original packaging and in new, unused and re-saleable condition. We do not offer refunds on items which have been used or assembled. Goods are returned at the buyer's expense.
Return Address
- B & S Underwood Limited
- 9 Candidus Court
- Peterborough
- PE4 5DB