Delivery & Returns Information
The following information applies to orders placed via our Website, eBay Shop and Amazon Storefront.
Despatch Information
Items are despatched from Monday to Friday, excluding Bank Holidays. We reserve the right to change the delivery method according to the weight and value of the order.
UK Royal Mail Deliveries
Orders paid for by 1pm will usually be despatched that day. Deliveries are Monday to Saturday, excluding Bank Holidays. We use Royal Mail 24 or Royal Mail 48 for our small packet items. Higher value items may be sent using Royal Mail Signed For.
UK Courier Deliveries
Orders paid for by 1pm will usually be despatched that day. Deliveries are Monday to Friday only, excluding Bank Holidays. We use DPD Local 'Next Day' for our larger parcel deliveries. All items require a signature on delivery. Tracking and delivery information will be sent to your email address or via SMS to your mobile phone.
- Please note, courier delivery is not available in the following areas:
- Northern Ireland
- Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50)
- Scottish Islands (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3)
- Isle Of Wight
- Isle of Man
- Isles of Scilly
- Channel Islands
International Deliveries
- We use Royal Mail International Standard for our international shipments up to 2kg. Delivery times are estimated as follows:
- Western Europe within three working days
- Eastern Europe within five working days
- Rest of the world in five to seven working days
This is just a guide as some countries can experience delays due to customs clearance and local mail services.
International deliveries over 2kg will be sent via a courier service.
Website orders:
If your country does not appear on the Region Selection page when an item is added to the shopping basket, then we do not currently ship there.
Returns Information
Returns Policy:
We want you to be 100% satisfied with your purchase. If for any reason you are not, you must inform us within 30 working days of receipt of your goods that you wish to return them. We can offer a full refund provided that the goods are returned in original packaging and in new, unused and re-saleable condition. We do not offer refunds on items which have been used or assembled. Goods are returned at the buyer's expense.
Return Address
- B & S Underwood Limited
- 9 Candidus Court
- Peterborough
- PE4 5DB